.support-list,.support-history{display:grid;gap:12px}.support-list-item{display:flex;justify-content:space-between;align-items:center;gap:16px;padding:14px;border:1px solid var(--duai-border);border-radius:10px}.support-list-item p,.support-history p{margin:.35rem 0 0}.support-history-list{display:grid;gap:10px;margin:0;padding:0;list-style:none}.support-event{min-width:0;padding:14px;border:1px solid var(--duai-border);border-radius:10px;overflow-wrap:anywhere}.support-event header{display:flex;justify-content:space-between;align-items:baseline;gap:16px}.support-event p{white-space:pre-wrap}.support-event time,.support-event small{color:var(--duai-text-muted);font-size:.82rem}.support-event-change{position:relative;padding:9px 12px 9px 28px;border:0;background:#f5f8f6}.support-event-change:before{content:'';position:absolute;top:16px;left:12px;width:7px;height:7px;border-radius:50%;background:var(--duai-green-700)}.support-event-change p{margin:.2rem 0}.support-event-message{border-left:4px solid var(--duai-green-700)}.support-event-internal-note,.support-internal-note{border-left:4px solid #a76515!important;background:#fff8e8}.support-summary{margin-bottom:18px}.status-badge{display:inline-flex;padding:6px 10px;border-radius:999px;background:var(--duai-cream-300);font-size:.8rem;font-weight:800;white-space:nowrap}@media(max-width:700px){.support-list-item{display:grid}.support-list-item>div:last-child{display:flex;flex-wrap:wrap;gap:8px}.support-event header{display:grid;gap:3px}.support-event time{grid-row:1}.support-event-change{padding-left:26px}.support-form-card{padding:18px}}@media(max-width:390px){.support-history{padding:16px}.support-event{padding:12px}.support-event-change{padding:9px 10px 9px 24px}}
.support-order-context{display:flex;flex-wrap:wrap;gap:8px 16px;align-items:center;margin:12px 0 18px;padding:12px;border:1px solid var(--duai-border,#ddd);border-radius:12px}.support-order-context strong{flex-basis:100%}.post-sale-item-fields{display:grid;grid-template-columns:minmax(0,1fr) minmax(150px,.35fr);gap:12px}.support-order-summary .customer-actions{display:flex;flex-wrap:wrap;gap:8px}.support-order-summary dl{display:grid;grid-template-columns:minmax(100px,.4fr) 1fr;gap:6px 12px}@media(max-width:700px){.post-sale-item-fields{grid-template-columns:1fr}.support-order-context>*{flex-basis:100%}.support-order-summary .customer-actions .button{width:100%}.support-list-item{min-width:0}.support-list-item>div{min-width:0}}

.support-lifecycle{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:14px 0}.support-dialog{max-width:520px;border:0;border-radius:12px;padding:24px}.support-dialog::backdrop{background:rgba(0,0,0,.45)}.support-dialog form>div{display:flex;justify-content:flex-end;flex-wrap:wrap;gap:10px}.support-closed{margin:14px 0}.customer-breadcrumb{display:flex;flex-wrap:wrap;gap:.45rem;align-items:center}@media(max-width:600px){.support-lifecycle{align-items:stretch;flex-direction:column}.support-dialog{max-width:calc(100vw - 24px);padding:18px}}

/* Fluxo único e compacto por contexto de atendimento. */
.support-list{gap:0;padding:0;overflow:hidden}.support-list-item{display:block;padding:0;border:0;border-bottom:1px solid var(--duai-border);border-radius:0}.support-list-item:last-child{border-bottom:0}.support-list-link{display:grid;grid-template-columns:minmax(0,1fr) auto auto;align-items:center;gap:12px;min-height:72px;padding:12px 16px;color:inherit;text-decoration:none}.support-list-link:hover{background:var(--duai-cream-100,#fffaf0)}.support-list-link:focus-visible{outline:3px solid var(--duai-orange-500,#ef7d00);outline-offset:-3px}.support-list-main{display:grid;gap:2px;min-width:0}.support-list-main strong,.support-list-main span,.support-list-main small{overflow-wrap:anywhere}.support-list-main small{color:var(--duai-text-muted)}.support-list-chevron{font-size:1.6rem;line-height:1;color:var(--duai-green-700)}.support-existing-context{display:grid;gap:8px;padding:14px;border:1px solid var(--duai-border);border-radius:10px;background:var(--duai-cream-100,#fffaf0)}.support-existing-context p{margin:0}.support-existing-context .button{justify-self:start}.customer-order-support-current{display:flex;align-items:center;justify-content:space-between;gap:12px}.customer-order-support-current>div{display:grid;gap:3px}.customer-order-support-history{margin-top:16px;padding-top:12px;border-top:1px solid var(--duai-border)}.customer-order-support-history h3{margin:0 0 8px;font-size:1rem}.customer-order-support-history>a{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:9px 0;color:inherit;text-decoration:none;border-top:1px solid var(--duai-border)}.customer-order-support-history>a:first-of-type{border-top:0}.customer-order-support-history>a>span:first-child{display:grid;gap:2px}.customer-order-support-history a:focus-visible{outline:3px solid var(--duai-orange-500,#ef7d00);outline-offset:2px}
@media(max-width:600px){.support-list-link{grid-template-columns:minmax(0,1fr) auto;padding:11px 13px}.support-list-link .status-badge{grid-column:1}.support-list-chevron{grid-column:2;grid-row:1/3}.customer-order-support-current{align-items:stretch;flex-direction:column}.customer-order-support-current .button{width:100%}.customer-order-support-history>a{align-items:flex-start;flex-direction:column;gap:4px}.support-existing-context .button{width:100%}}